The Color Club is a well-established marketing company with a data-driven approach to driving brand growth. We customize marketing solutions to fit global marketing plans and budgets within Marketing Production, Digital Marketing, Brand Marketing and Business Intelligence.

To help our Nordic clients implement their marketing across the world, we leverage the skills of creative and driven people with a passion for design, technology, and excellence!

We recruit exclusively from a pool of incredible talent — those who will push us forward with enthusiasm and unique skills. We actively encourage each individual to broaden their horizons and explore the true depths of their potential. You will be working closely with some of our most creative, passionate, and brilliant minds.

Our office: 4th-5th floor, 617-621 Dien Bien Phu, Ward 25, Binh Thanh Dist., HCMC, Vietnam.

Website: thecolorclub.net

 

Your role
As we are growing and expanding our organization, we are currently looking for 02 Client Success Managers, Nordic markets.

You will represent TCC and be the initial point of contact for our clients in the Nordic. Using a consultative approach, you will be a guide for our clients to improve their marketing performance, with the focus on developing more business in Business Intelligence. You will be responsible for driving client adoption, renewals, upselling, and advocacy.

 

Your responsibilities include, but are not limited to: 

  • Analysing potential client’s needs to build business cases.
  • Design implementation plans with our specialists in: 
    • Digital Marketing,
    • Brand Marketing, 
    • Marketing Production,
    • Business Intelligence.
  • Onboarding existing clients and their offices globally. 
  • Develop new training materials and virtual content to improve onboarding experience.
  • Take ownership of client feedback and collaborate with company leadership to help prioritize what we build together.
  • Build value-driven strategic relationships with your key clients leading to long-term development and retention.

The role requires an innovative mindset with interests in digitalisation, technology development and application, and a willingness to go the extra mile for our clients, providing them with excellent advice and service – in order to start the partnership, ensure their loyalty and continuous high satisfaction.

Located in Vietnam, you will be reporting directly to our Business Intelligence Team Lead, and will be working closely with colleagues in Vietnam and in Denmark.

You will be supported with our occupational development programs including training and coaching.

 

Some courses to be provided for your onboarding are:

  • Strategyzer (Value Proposition, Business Model Canvas).
  • Encode system, Brand Management System.
  • Microsoft Power BI.
  • Other internal systems and workflow.

To be successful in the role it is required to have a high degree of flexibility and fluidity to engage with clients all around the world, operating within different time zones.

 

Requirements

We believe our future Client Success Manager should have the following qualities.

  • A relevant degree in business or marketing
  • 2-4 years of experience in client management positions, preferably internationally.
  • Understanding of Vietnamese and Nordic cultures and working environments.
  • Strong research and analytical skills.
  • Be a proactive problem solver. 
  • Fluent and strong verbal and written skills in English. Skills in Nordic language(s) can be an advantage. 
  • A love for new challenges and a passion for providing the best client experience.
  • Great energy, and a genuine interest for system, tool and technology development.
  • An understanding of today’s technologies full and an affinity for everything digital.

 

Would you like to join us on our journey?

If you think that you would be a great fit to our role, please send in one PDF file your CV and cover letter in English to: recruit@thecolorclub.net. The application will be declined if missing any of the required documents.

Due to the large volume of applications we receive, we will only be able to contact applicants who are shortlisted. Interview will be on a rolling basis, therefore we encourage you to apply early.